Help centre
How booking a photographer in Paris actually works — the rules the platform applies, not a wall of policy.
Booking a shoot
You choose the date, the time and the package; the photographer confirms.
How do I book a photoshoot?
Paying
Payments run through Stripe. Kapturia never sees your card number.
Which payment methods work?
Cancelling and refunds
The schedule below is applied automatically. There is nothing to negotiate.
What does cancelling cost?
Your photos
What you receive is set by the photographer, package by package, and written on the listing.
How many photos do I get?
The photographers
Independent professionals, checked by Kapturia before they can publish anything.
What does “verified” mean?
K-Points
Kapturia's loyalty points: earned on what you book, taken off what you book next.
How do I earn them?
FAQ
- How do I book a service?
- With our instant booking system, simply choose your date and time. Your provider will then confirm the request, and your reservation is secured.
- Are providers verified?
- Yes. All providers on Kapturia are verified, registered and fully professional. We ensure quality and reliability for every service.
- What happens in case of bad weather?
- You can reschedule your appointment, or if mutually agreed with the provider, request a refund.
- Can I contact the provider before booking?
- Yes, you can send questions to the provider directly through the platform before making a reservation.
- Is payment secure?
- Absolutely. We use Stripe to process all payments, ensuring maximum security and protection for your transactions.
Still stuck?
Write to your photographer in the chat — before or after booking. For anything about your account or a payment, write to us.
ContactThese answers state the rules currently in force on Kapturia.